Refund and Returns Policy

📦 Return Eligibility

Please ensure you take an unboxing video of the package befor opening it.
Returns are accepted within 3 days of delivery.
Returns are allowed only for damaged or defective products.
Items must be unused, unworn, and in original packaging.
Original invoice/receipt is required for all returns.
Products damaged due to misuse or wear and tear are not eligible.
Return shipping costs are to be covered by the customer unless the product is defective or incorrect.

❌ Non-Returnable Items
Personalized/customized products
Earrings (for hygiene reasons)
Items marked as Final Sale / Non-Returnable

🔄 Exchange Policy
Exchanges are allowed only for damaged or defective products.
You must notify us within 48 hours of delivery with photos/video proof.

💸 Refund Policy
Once we receive and inspect your return, refunds will be processed within 7 business days.
Refund will be issued to the original payment method.
Shipping charges (if any) are non-refundable.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.

⚠️ Damaged or Wrong Product

If you receive a damaged or wrong item:

Share clear images/video of the product and packaging

📩 Contact Us

For returns or queries, contact:

Email: sahaj.dukaan@gmail.com
Phone/WhatsApp: +91 7004436895